Features
Everything a property needs on an operating day
These are Hostelivo's functions, grouped by the work they cover. Each group opens a page with the details.
Beds and reservations
The bed is the unit you sell. Everything starts from it.
Buildings, floors, rooms and beds
Set up the property as it really is. Every bed has a code and a location.
Flexible room types
Shared dorm, private room or capsule pods. Add a new type from settings.
Bed map
The current state of each bed: available, reserved, occupied or needs cleaning.
Bed calendar
Each reservation is a bar on a bed. Gaps and overlaps are visible at a glance.
No double bookings
Prevented in the database itself. Two requests for one bed, only one succeeds.
Temporary holds
Hold a bed for a few minutes while the guest pays, then it releases on its own.
Groups and long stays
Book several beds for a group or pin a monthly guest to one bed.
Move a guest
Move a guest to another bed in one step, with the history kept.
Guests and check-in
Guests reach the platform only through their reservation link or a screen at the entrance.
A private link per reservation
Shows nothing before verification, and can expire or be revoked.
Details before arrival
Guests complete only what the property policy requires.
Guest portal
Bed, locker, Wi-Fi, door code and services in one place.
Self check-in
Check in and out from an iPad at the entrance.
House rules acceptance
The guest reads and accepts the rules, and the accepted version is stored.
Emergency information
Emergency number, assembly point and evacuation map on every stay.
Access and lockers
Codes and cards with a time window that starts at arrival and ends at checkout.
Credential lifecycle
Issued and revoked automatically with the stay.
Status of every command
Sent, received, confirmed. Or failed, or unknown.
Lockers tied to beds
Assign, change and release, with a log per locker.
QR without personal data
An access code never carries a name or ID number.
Safe exit, always
The system never controls the exit side of a door.
Works without devices
A property can run fully without any smart lock.
Payments and invoices
Each property connects its own payment provider account. Money goes straight to it.
Payment link
Guests pay from the portal or the kiosk.
Server-side verification
A payment never counts as paid from the browser. We check with the provider.
Deposits and refunds
Deposit or full payment, full or partial refunds.
Ledger per reservation
Every movement is recorded and never deleted. Corrections are new entries.
Draft invoices
Documents for review, clearly marked as not a tax invoice.
Bilingual receipts
A receipt in Arabic and English for every payment.
Daily operations
Tasks come from events. A checkout creates cleaning, a fault creates maintenance.
Housekeeping tasks
A task per bed after checkout, and supervisor approval before it is available.
Laundry
Guest request, pickup, washing, ready, delivered.
Maintenance
A fault report becomes a work order and can take a bed out of sale.
Guest tickets
Guests raise a request and the team replies inside the platform.
Support tickets
The property raises requests to the platform team in a separate system.
Automation rules
When a given event happens, run an action from a fixed list.
Account and permissions
Each person sees and changes only what you allow.
Several properties, one account
One owner runs more than one property with separate teams.
Ready-made roles
Owner, manager, front desk, housekeeping, maintenance and finance.
Property-level permissions
Front desk at one property cannot see another.
Audit log
Sensitive changes and document views are recorded.
Two-step verification
For owners and finance when enabled by policy.
Your brand
Your logo and colours on the guest portal and kiosk.
See Hostelivo on a ready hostel
Properties with rooms, beds and bookings already in. Open one and walk through a day from booking to cleaning.