Fault reports and work orders
Every fault is recorded as a report. The report becomes a work order with an owner and a priority.
You can try these steps on the trial hostel.
Steps
- 1The guest reports from the portal, or staff from the console
- 2Set the location and description and attach a photo
- 3Set the priority and the owner
- 4If the fault stops anyone sleeping there, take the bed off sale
- 5After the fix, close the order with an after photo
Keep in mind
- The bed returns to sale after closing and cleaning
- The guest sees the status of their report in the portal